Appendix — Scenarios

Scenarios#copy

• Scenario A: A Flywheel At Work: a support team tests clearer explanations while human action authority stays fixed.
• Scenario B: Entering the Helix: the same team tests ticket creation, then holds a further expansion when the added burden exceeds its value.
• Scenario C: Failure, Recovery, and Trust: a compliance-triage team contains a changed input path, repairs affected work, and restores only the authority its evidence supports.

Read each scenario with three questions: what was entrusted, what evidence supported the decision, and what observation would change it?